EXCHANGE POLICY

EXCHANGE POLICY

 

Scope and Applicability

  • This exchange policy applies exclusively to purchases of ethnic wear made through the NAMOSTRI's official website and is effective for exchanges initiated within 7 days of the delivery date.

 

  • Any exchange requests received after the 7-day window will be declined, and the original purchase will be considered final.

 

Eligibility Criteria

  • To be eligible for an exchange, items must be returned in their original condition, unworn, unwashed, with all original tags and packaging intact.
  • Items damaged, altered, or showing signs of wear will not qualify for exchange under any circumstances.

 

Exchange Process

1.    Initiate Request: Contact our customer service via WhatsApp at +91 9211518928 or  emails at admin@namostri.com within the 7-day period, providing your order number and reason for exchange.

2.    Receive Authorization: Upon approval, you will receive a Return Authorization (RA) number along with step-by-step instructions on how to ship the item back to us.

3.    Ship the Item: Securely pack the item in its original packaging, include the RA number, and ship using a trackable method.

 

Shipping Costs and Fees

  • Customers are responsible for return shipping costs unless the exchange is due to a manufacturing defect, in which case NAMOSTRI will provide a prepaid shipping label.

 

  • Replacement items will be dispatched within 3 business days of receiving the returned merchandise.

 

Exceptions and Exclusions

  • Final Sale Items: Accessories, sale items, and personalized or made-to-order ethnic wear are not eligible for exchange.

 

  • International Orders: International exchanges may incur additional duties or customs fees, which are the customer’s responsibility and may affect eligibility. 

 

Damaged or Defective Items

If you receive a defective or damaged item, please notify us within 7 days of delivery and include clear photographic evidence to qualify for free return shipping and a replacement.

 

Amendments and Contact Information

  • We reserve the right to modify this policy at any time; please review this page prior to purchase to ensure you are aware of any changes.
  • For any questions or assistance, contact our customer care team via WhatsApp at +91 9211518928, available Monday through Friday, 1 PM to 9 PM IST.